New white paper on closing the AI fluency gap to support workforce retention published by the University of Phoenix College of Doctoral Studies

AI Skill Development and Talent Retention: The white paper, “The Retention Mandate,” by Dr. Wayne L. McCoy, examines how employers can leverage AI skill development to enhance workforce retention.
AI Fluency Gap: There’s a growing disconnect between employee-led AI skill acquisition and organizational readiness and support, potentially leading to employee uncertainty and mobility.
Roadmap for Employers: The paper proposes a four-step pathway for employers: defining AI career pathways, establishing skills assessment, expanding training, and building managerial capabilities in AI.
Socio-Tech Transformation: McCoy’s analysis views AI adoption as a comprehensive, socio-technical evolution requiring clear governance, workforce development, and leadership practices.
Employee-led AI Learning: While self-directed AI learning can build employee confidence and productivity, it may lead to uncertainty without proper organizational support and structure.
Impact on Productivity and Identity: The paper highlights how AI adoption influences productivity, skills development, and employees’ professional identity.
Psychological Safety and Trust: Ensuring psychological safety and employee trust are crucial during AI implementation for successful adoption and retention.
Governance and Organizational Readiness: Effective governance structures and organizational readiness are essential for managing the challenges of AI adoption in the workforce.

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