60% of Healthcare Firms Use Chatbots Before Further Automation
60% of Healthcare Firms Use Chatbots Before Further Automation
Publish Date: 2026-06-16 04:02:00
Source Domain: www.pymnts.com
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Healthcare AI is used as a pressure valve to manage current strains: Instead of sweeping automation, healthcare’s primary use of AI focuses on easing pressures from staff strain, high patient demand, and complex operations.
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AI adoption in healthcare is more targeted than in financial services: While financial services have adopted AI for more extensive tasks, healthcare is focusing narrowly on specific areas where AI can provide immediate relief.
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Key AI adoption areas in healthcare:
- Customer service: 60% of healthcare firms employ AI for chatbots and virtual agents to handle routine interactions.
- Workforce planning: 55% use AI for workforce planning and to identify skills gaps.
- Logistics routing: 53% utilize AI to optimize logistics and delivery of supplies.
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Healthcare AI still needs stronger foundational integrations: Despite current practical uses, limited adoption in full patient journey orchestration, regulatory compliance monitoring, and data inputs suggests room for broader integration improvements.
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Increased budgets indicate growing healthcare AI investment: 60% of healthcare firms plan to increase AI spending in the next 12 months, driven by piloting efforts and the quest for productivity gains.
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AI’s potential in healthcare lies in aiding efficiency, not replacing judgment: AI is used to help staff work more efficiently and manage complex systems better, with the aim of scaling from limited to comprehensive use as data and workflows improve.
