Ventura legislation requiring human interaction transparency for AI chatbots through disclosure requirement passes Senate
Publish Date: 2026-05-21 17:13:00
Source Domain: www.illinoissenatedemocrats.com
- Senate Bill 317, sponsored by State Senator Rachel Ventura, has passed the Senate and aims to require companies to disclose when consumers are interacting with an AI chatbot rather than a human representative.
- The bill seeks to address consumer frustrations with AI-driven customer service systems that may leave people stuck in automated loops without human resolution, especially for complex concerns.
- It mandates a clear and conspicuous disclosure at the start of any AI-chat interaction that informs consumers they’re conversing with an automated system.
- Consumers who are not given the required disclosure and suffer damages as a result can take legal action under the Consumer Fraud and Deceptive Business Practices Act.
- The bill does not affect businesses’ use of AI in areas outside direct consumer interaction, such as internal analytics or fraud detection.
- Senate Bill 317 is part of a larger legislative package on artificial intelligence being reviewed by the Senate and now moves to the House for consideration.
