Insurance CEOs stress AI should not erode personalisation & face-to-face interaction: Sollers report
Insurance CEOs stress AI should not erode personalisation & face-to-face interaction: Sollers report
Publish Date: 2026-05-14 09:04:00
Source Domain: www.reinsurancene.ws
- Insurance leaders believe that AI is fundamentally changing how insurers interact with clients and view it as the most influential technology shaping the industry today.
- Emphasizing a human-centric approach, insurance leaders stressed that AI should enhance, rather than erode, empathy, personalisation, and face-to-face interaction.
- According to the report, AI is not only transforming insurance operationally but also in human interactions, with AI expected to become embedded across all aspects of insurance.
- Several CEOs highlighted the transformative potential of AI for roles in the industry, shifting workforce responsibilities towards more analytical and strategic tasks rather than job destruction.
- Risk management stands out as a major area where technology has reshaped how insurers quantify, assess, and manage risks, relying still on human insight for interpreting data-driven outcomes.
- Soller’s Consulting underscored the responsibility of insurers to integrate AI thoughtfully, concluding that the future of insurance relies on aligning AI with human elements and purpose.
