Luma Honored as Gold Stevie® Award Winner for Conversational AI in 2026 American Business Awards®

Award Recognition: Luma Health’s Operational AI platform has been named the winner of a Gold Stevie® Award in the Artificial Intelligence/Machine Learning Solution – Healthcare category for The 24th Annual American Business Awards®.
Impact on Healthcare: The recognition highlights the real and tangible outcomes of Luma’s Operational AI platform at health systems across the United States.
Scalability: Luma has grown to serve over 1,000 health systems and clinics, showcasing its increasing adoption and effectiveness.
Navigator Solution: Luma’s Navigator specifically handles scheduling, appointment management, patient questions, and prescription refills through conversational voice, SMS, and chat, with recent additions like outbound conversational AI calling for follow-up on no-shows.
End-to-End Workflows: Operational AI by Luma addresses workflows beyond basic chatbot functions, streamlining processes from patient journey to back office operations.
Staff Burden Reduction: Luma’s customers are actively using the platform to engage more patients with less staff effort, supporting operational efficiencies.
Global Reach: Luma serves more than 1,000 healthcare organizations and 100+ million patients across various regions including the US, UK, Canada, and the Caribbean.