Citi Debuts Platform to Bring AI Agents to Banking Work
Citi Debuts Platform to Bring AI Agents to Banking Work
Publish Date: 2026-05-03 20:52:00
Source Domain: www.pymnts.com
- Banking giant Citi introduces the Arc platform to deploy AI agents across the company to enhance human decision-making and reduce manual efforts.
- These AI agents will take on tasks like research, synthesis, preparation, and execution to free up bankers to build deeper client relationships.
- The initiative is built on a foundation where over 80% of Citi employees already use in-house AI tools.
- Initially, Arc agents will be developed for specific, well-defined use cases before a broader release.
- Citi expects the global AI market to exceed $4.2 trillion by 2030, with a significant portion, around $1.9 trillion, dedicated to enterprise AI.
- PYMNTS Intelligence/Worldpay research reveals growing trust in autonomous AI with 43% of retailers piloting and 81% expressing trust with the right measures in place.
- Despite widespread trust in the potential of autonomous AI, 95% of consumers express at least one concern about agentic commerce, but 50% would be more confident if they understood the anti-fraud measures in place.
