Channel Corporation, which operates the artificial intelligence (AI) business messenger “Channel Tal..
https://www.mk.co.kr/en/it/12002126
Publish Date: 2026-03-29 22:06:00
Source Domain: www.mk.co.kr
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Memorandum of Understanding (MOU) Signed: Channel Corporation, which operates the AI business messenger “Channel Talk,” and Letter, a specialist in artificial intelligence transition (AX), have signed an MOU to support their mutual commitment to “AI Native” customers.
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Key Areas of Cooperation: The cooperation will focus on AI native business model development, securing new sales opportunities, and solution integration and optimization.
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AI Native Concept: AI Native refers to maximizing productivity by integrating AI into core work processes and decision-making structures rather than just using it externally.
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AI Solutions Development: Channel Corporation plans to help customers with various AI solutions, including business development, recruitment, and marketing, while aligning it with customer interactions and if needed, customer counseling.
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Successful Case – Daewoong Pharmaceutical: The collaboration has demonstrated success with Daewoong Pharmaceutical. Alf, an AI agent used for personalized product counseling, solves queries in over 94.2% of cases independently without involving a counselor.
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Extensive Experience: Channel Corporation emphasized its more than 300 AX project experiences to highlight its capability in business automation for commerce companies, such as automating inventory systems and linking exchange and refund processes.
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Strategic Vision: The partnership aims to help companies implement AI more broadly and beyond simple counseling, leading to larger transformative results post-introduction.
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Integration Prospects: By combining Channel Talk’s trusted infrastructure and customer counseling capabilities with Letser’s marketing and operational automation expertise, the firms aspire to deliver immediate, practical benefits to commerce companies.
