HSBC Appoints AI Chief in Newly Created Role
HSBC Appoints AI Chief in Newly Created Role
Publish Date: 2026-03-24 00:14:00
Source Domain: www.finews.asia
- HSBC has created a new role of Chief AI Officer and appointed David Rice in this position.
- Rice will spearhead HSBC’s efforts to adopt AI technology within the bank’s operations.
- The move aims to make generative AI tools accessible to all staff to automate and simplify processes while allowing more personalized service delivery.
- According to HSBC CEO Georges Elhedery, AI is set to play a key role in the bank’s strategy to meet customers’ expectations regarding personalized and fast banking services.
- In addition to the new Chief AI Officer role, the responsibilities of the Chief Technology Officer, Mario Shamtani, have been expanded to include deployment of AI at scale.
- This expansion entails modernizing core platforms, setting up a centralized AI platform for staff, and leading strategic partnerships focused on AI.
- The overall aim as stated by Elhedery is to empower staff to use AI for personalized customer experiences, combining real-time real-time AI-driven service with human decision-making and accountability.
