Artificial Intelligence answering non-emergency sheriff’s calls
Artificial Intelligence answering non-emergency sheriff’s calls
Publish Date: 2026-03-07 21:40:00
Source Domain: www.10news.com
- The San Diego County Sheriff’s Office is introducing an AI system named Hyper to handle non-emergency calls starting this weekend, aiming to reduce waiting times for callers.
- Emergency calls to 911 will still be answered by trained emergency services dispatchers.
- Hyper, a voice AI agent, asks questions to route callers to the appropriate resources or provide necessary information, thereby freeing up human dispatchers for emergencies.
- The Sheriff’s Office responds to up to 400,000 non-emergency calls annually, 24/7, and all interactions under the new system will be recorded and transcribed in real time.
- Hyper will automatically transfer calls to a trained dispatcher for any emergencies or if it encounters difficulties, such as language barriers or unusual activity.
- The non-emergency number for the Sheriff’s Office is 858-868-3200 and should be used for past crimes, information requests, reports, or non-urgent matters. The emergency 911 number remains for immediate threats to life or property.
- Hyper is a specialized AI platform by a company built by former government officials, technology engineers and dispatch experts to enhance public safety communication efficiency.
