Ohio Recognized for Using AI to Improve Job, Family Programs
Ohio Recognized for Using AI to Improve Job, Family Programs
Publish Date: 2026-02-27 17:38:00
Source Domain: www.govtech.com
- The Ohio Department of Job and Family Services was awarded the Merrill Baumgardner Award by the National Association of State Workforce Agencies for its use of artificial intelligence (AI) to enhance unemployment services.
- The AI tools implemented by Ohio include a multilingual virtual assistant, an intelligent document processing system, an AI bot to expedite call center resolution, and an AI tool to simplify unemployment policy manuals.
- The award recognizes excellence in information technology and sets benchmarks for other states.
- Director Matt Damschroder highlighted that these advancements have made services faster, more reliable, and more accessible for Ohioans.
- The department continues its commitment to improving service delivery and finding innovative solutions that benefit families in Ohio.
