Front Desk and Help Desk Are Now Manned by AI

Source Domain: www.pymnts.com

Rapid Adoption of AI Receptionist Technology
- RingCentral’s AI Receptionist (AIR) technology is rapidly gaining traction, serving over 8,300 customers, a 44% increase from the prior quarter.
- AI assists in automating customer inquiries, call handling, scheduling, and routing.
AI Suite for Customer Experience
- RingCentral’s comprehensive AI suite includes live agent assistance and post-interaction analysis, significantly enhancing customer service efficiency.
- Benefits for healthcare providers include reduced patient call wait times and more efficient routing of calls.
AI Beyond Customer Engagement
- ServiceNow’s Autonomous Workforce and EmployeeWorks demonstrate how AI is automating backend workflows.
- The Autonomous Workforce resolves over 90% of IT support tickets autonomously and works up to 99% faster.
Growing Security Concerns
- As more AI systems are integrated, the number of non-human identities skyrockets, expanding the attack surface.
- Surveys indicate that AI-related security vulnerabilities are perceived as greater threats than traditional human-based misuse.

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