What It Will Take to Scale AI in Government

Mississippi CIO Craig Orgeron is optimistic about AI in government, seeing it as a teammate rather than a threat.
A National Association of State Chief Information Officers (NASCIO) survey found that 82 percent of state CIOs are using generative AI tools in daily work, with most crafting pilot projects.
AI is expected to bring significant organizational and other disruptions, but leaders believe it will democratize tech in a major way.
The adoption of AI in public safety and other areas has seen major investment in 2025, and this trend does not seem to be slowing down.
There are concerns about an AI “bubble” stage where investments may not deliver anticipated returns, which could impact public-sector adoption.
While some skeptics exist, gov tech leaders remain optimistic that worthwhile technology will survive and grow despite financial challenges.
Public-sector AI is likely to scale first in areas where it can automate high-volume, repetitive tasks and improve service accessibility, according to Accenture.
Customer service and anti-fraud efforts are seen as early areas where AI could provide ROI and move beyond pilot projects.
The success of scaling public-sector AI depends on tailoring AI solutions to specific local needs and improving data hygiene.
Full integration of AI across public-sector systems and workflows will lead to significant gains in productivity, cost saving and safety.

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