Kakao Bank launched a sign language consultation service using “Artificial Intelligence (AI) Avatar”..
https://www.mk.co.kr/en/economy/11936831
Publish Date: 2026-01-18 23:29:00
Source Domain: www.mk.co.kr
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Sign Language Consultation Service: Kakao Bank launched an AI-based Avatar service to provide sign language consultations for deaf customers, focusing on common financial inquiries.
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Use of Generative AI: The service utilizes Generative AI to create human-like facial expressions and movements, making the interaction feel as if it’s with a real sign language interpreter.
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Accessibility for Deaf Customers: The service aims to offer deaf customers an independent financial experience, allowing them to handle financial services without requiring assistance.
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Comprehensive Financial Coverage: The sign language support covers various financial operations, including account opening, card issuance, and app usage.
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AI Search Functionality: Users can access the service by either selecting “Sign Language Counseling” in the Customer Center menu of the Kakao Bank app or using the “AI search” feature with keywords related to the service.
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Inclusive Finance Goal: Kakao Bank emphasizes its commitment to inclusive finance and continuous innovation in technology-based accessibility to reduce financial barriers for individuals with disabilities.
